Refund policy
At IndiKart, we are committed to providing our customers with a smooth and satisfying shopping experience. However, if you are not completely satisfied with your purchase, we're here to help. This Refund & Returns Policy outlines the process for requesting a return, replacement, or refund.
Refund Eligibility
You may request a return or refund within 15 days of receiving your order.
To be eligible for a refund or return, your item must:
- Be unused and in the same condition as received.
- Be in its original packaging.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Return Process
To initiate a return, please contact our customer support team at:
Email: drvikasinfo@gmail.com
Include the following details in your email:
- Order Number
- Reason for Return
- Photos (if the item is damaged or defective)
Once your request is reviewed, we will provide the appropriate return instructions and the return address, if applicable.
Return Shipping
- Customers are responsible for the return shipping charges unless the product received is damaged, defective, or incorrect.
- Returns sent without prior approval may not be accepted.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.
Kindly email us at drvikasinfo@gmail.com with:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
After verification, we will arrange a replacement or issue a full refund, depending on the situation.
Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or customized products
- Gift cards or vouchers
- Clearance or final sale items
- Products that have been used, damaged by the customer, or returned without original packaging
Refund Processing
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds are generally completed within 7–10 business days, depending on your bank or payment provider.
If your return does not meet our eligibility criteria, we will inform you via email.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at:
Email: drvikasinfo@gmail.com